Technical Support Channels
A Sixty–Minute Response Time Guarantee
Each help request you submit to us will be replied to within maximum 60 min. In case your ticket or e–mail calls for additional assistance from an admin, we will without delay forward it and leave a note to let you know that your issue is being worked on. If you order our Optional Admin Services package, any of the server management tasks included there will be carried out at a time that is convenient for you.
A First–Rate Customer Service
Our tech support staff will be at your disposal 24–7–365 should you require assistance while working with the Web Control Panel or with any of the apps that we have preinstalled for you on the server. And if you need assistance tackling all the regular admin tasks on your dedicated web hosting server, you can make use of the Optional Admin Services package, which includes backup storage space, OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Area
Each dedicated web hosting plan is equipped with our free–of–charge Web Control Panel, which sports a circumstantial knowledgebase plus a collection of instructional video tutorials. Whenever you need help with the Web Control Panel, just press the Help or Videos buttons situated in the top right corner.