There are different ways to get in touch with the web hosting company whose services you are using, but the one that you will always find regardless of which company you choose is a support ticket system. This is the easiest form of communication for a variety of reasons. If no tech support team member is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy/paste large pieces of info without needing to worry about typographical errors, and if a given problem requires more time to be solved or a number of replies must be exchanged, all the info will be in the exact same place, so each party can always see the comments supplied by the other one. The downside of using tickets to contact your hosting provider is that they are usually separate from the hosting platform, so if you need to provide information or to follow guidelines, you’ll have to use no less than 2 separate admin interfaces and this number can rise if you desire to administer multiple domain names. Plus, lots of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting around for a response.