You'll find plenty of shared website hosting companies out there, still most of them are resellers who have restricted resources, particularly in terms of support. One way to distinguish them is the option to reach the company by phone. The level of support that you can have through this particular method of communication may vary based on the service provider - a few of them provide you with professional telephone support, while others offer basic and customer support only since some matters are more time-consuming and it's a lot less difficult to be resolved with a support ticket, especially if the situation needs to be escalated. Still, it is good to find that you can contact your website hosting provider because there're plenty of small issues that can be resolved effectively and in a very timely manner through a call, not mentioning that you are able to get additional information about the services before you become a customer.
Phone Support in Shared Website Hosting
We believe that the option to talk to a live agent is rather important, so we have three support lines all around the world (UK, USA and Australia) and you can get in touch with us on the phone for fourteen hours every day. If you consider buying one of our shared website hosting plans
, for instance, you'll be able to give us a call and find more about our solutions before placing your order so as to ensure that we meet all of the system requirements for your websites. Following the purchase, you will be able to get in touch with us about any kind of sales and billing issues you may have, or receive any general or basic technical information you need. We have aimed to find the optimal balance between telephone and ticket support, so for strictly technical issues you'll have to use our ticketing system, that will make it easier to track the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hours daily as part of the support services for each and every semi-dedicated server
plan that we offer. As some issues are more complex and time-consuming, you may need to open a support ticket if you come across such a problem, but for all your general, billing or small-scale tech issues you can always call us and we'll help you instantly in order to save you the time you'll need to spend on opening a ticket. Even if you don't have an account yet, you'll be able to find out if you can host your internet sites on our leading-edge cloud platform or you're able to get any other general info about our semi-dedicated services. We have local phone numbers in the USA, Great Britain and Australia plus an international number, so that you're able to call the one which is closer to your location.